It is a confidential communication channel that LOGICALIS makes available in order to notify those facts that may be constitutive of regulatory offenses or that go against the values of the company or good conduct in the workplace.

Yes, the groups identified in the reporting process may file a complaint. You can also consult this typology of complainants in the Complaints Channel Policy  . In any case, in the case of complaints about the service offered, there are other channels available to submit such complaints

In accordance with the provisions of the data protection regulations in force, LOGICALIS is responsible for the treatment. For further information, please refer to the Privacy Policy

Unfortunately, for security and confidentiality reasons, only the complainant knows his or her access code and password. If you lose either of them, you will not be able to follow up on the communication. This does not mean that the communication will not follow its course, but simply that you will not be able to see how it is progressing, or to provide more information if the company requires it.

The reporting process allows you to do it completely anonymously. The channel is not hosted by the company and does not register IP information from where you connect. Once the report is registered, the channel will offer you a user and with the password you enter, you will be able to access the status of the report.

Once the complaint has been made, the acceptance of the complaint/consultation will be communicated within a maximum period of 7 calendar days. The resolution period for complaints will be a maximum of 90 days, unless the complexity of the case justifiably requires a longer period